Frequently Asked Questions
Browse the Frequently Asked Questions below and click for the answer. The answers listed are general answers. For answers to your specific coverage contact your human resource manager or call our office at 314-438-0222.
--> How do I enroll for group coverage and when does my coverage start?
--> I am getting married. When should I add my new spouse to my coverage?
--> I am going to have a baby. When should I add the baby to my plan?
--> Why did my prescription cost more than my RX copay?
--> I need to go the doctor or get a prescription and have not received my ID card yet. What do I do?
--> What is a primary care physician?
--> My spouse lost their job. Can I add them to my plan?
--> Is my doctor a network doctor?
--> My doctor is not a network doctor. Will I have any coverage if I still see this doctor?
--> Why are some surgeries not covered?
--> I don't think my claim was paid properly. Who do I call?
--> I lost my ID card. How do I get a new one?
--> What is a "Certificate of Credible Coverage"?
--> How much does dependent coverage cost?
--> How much does an individual (non-group) plan cost?
--> Can individuals buy dental coverage?
--> I am traveling out of the country. Will my insurance cover me?
--> Why does COBRA cost more than I was paying while employed?
--> question 19
--> question 20
--> question 21
--> question 22
--> question 23
--> question 24
--> question 25
And Their Answers:
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